Delivery &
Installation Policy

01 Service coverage in the UAE

We currently provide services within the UAE only. We do not deliver or install outside the United Arab Emirates. Service availability depends on location, building access, team schedule and material readiness.

• We cover Dubai, Sharjah, Ajman, Abu Dhabi and other UAE emirates where service is available.
• Remote, industrial, restricted or hard-to-access areas may require confirmation before booking.
• Some locations may require additional delivery, transport, parking or access charges.
• If a location is not serviceable, we will inform the customer and may cancel or refund any unprocessed order.

02 Wallpaper online orders

Online ordering is available for standard wallpaper and selected custom wallpaper products where the customer knows the wall size and has selected the design. The customer is responsible for entering correct measurements and contact details.

• Wallpaper orders are normally processed after payment confirmation.
• Our team may contact you to confirm size, design, address or installation details before processing.
• If measurements appear incorrect or unclear, we may pause the order and recommend a free visit.
• Installation is included where shown on the product, checkout page or quotation.
• Additional charges may apply for special access, difficult installation, remote areas or extra surface preparation.

03 Custom wallpaper, murals & printing

Custom wallpaper and murals are produced according to the selected design, customer measurements and approved layout. Since these are made-to-measure items, delivery and installation depend on artwork approval and printing time.

• Production starts only after payment and required approval, unless otherwise agreed.
• Design proof/mockup, if provided, is for layout guidance and may not be an exact colour guarantee.
• Printing timelines can vary depending on queue, design complexity and material availability.
• Once printing begins, the order normally cannot be cancelled or changed.
• Installation is scheduled after the material is ready and the customer/location is available.

04 Vinyl wrap delivery & installation

Vinyl wrap is a surface-dependent service. It cannot be ordered directly online because the finish and success of the installation depend on surface condition, material selection and accurate site inspection.

• Customers should book a free visit or consultation for vinyl wrap.
• Our team will inspect the surface, show samples and confirm whether wrapping is suitable.
• Final quotation is given after checking size, surface condition, edges, curves, existing finish and access.
• Vinyl wrap materials are supplied and installed only after quotation approval and payment terms are agreed.
• Online checkout is not available for vinyl wrap because unsuitable surfaces may fail or give poor results.

05 Free home visit & measurement

We offer a free home visit where available. This visit helps customers confirm sizes, see samples and receive a clearer all-in quotation before ordering.

• The free visit is subject to schedule, location and team availability.
• Our team may take measurements, show samples and discuss suitable material options.
• For wallpaper, the visit can help avoid incorrect measurements before online or offline ordering.
• For vinyl wrap, the visit is required before final quotation because the surface must be checked.
• If the customer misses the appointment, does not provide access or repeatedly reschedules, we may refuse another free visit or apply a visit charge.

06 Estimated timelines

All timelines are estimates. Actual timing depends on payment confirmation, design approval, material availability, printing schedule, installation team availability and property access.

We try our best to complete work quickly, but we do not guarantee exact completion dates unless this is specifically agreed in writing and all customer-side requirements are ready.

07 Delivery, transport & installation fees

Where our website or quotation says installation is included, standard installation is included for the quoted item. However, additional charges may apply in certain cases.

• Dubai installation may be included for eligible wallpaper orders where stated.
• Other emirates may have delivery, transport or installation-related charges shown at checkout or quotation stage.
• Extra charges may apply for remote areas, paid parking, access permits, service lift booking delays or repeated visits.
• Major surface preparation, wall repair, old wallpaper removal, moisture treatment or special scaffolding/ladders may be quoted separately.
• If additional work is discovered on site, we will inform the customer before continuing where practical.

08 Installation appointments

Installation appointments are confirmed after materials are ready, payment terms are met and the customer confirms that the location is ready for work.

• Appointment time windows are estimates and may be affected by traffic, previous jobs, building access or supplier delays.
• The customer or an authorised person should be present to provide access and confirm the work area.
• If nobody is available or access is denied, the job may be rescheduled and additional visit charges may apply.
• If the customer requests urgent or after-hours installation, extra charges may apply.
• We may reschedule if the site is unsafe, not ready, not accessible or unsuitable for installation.

09 Building access, approvals & parking

The customer is responsible for ensuring that our team can enter the property and complete the work without delays. Many buildings and communities require advance approval for contractors.

• Customer must arrange building security approval, gate pass, work permit, move-in/work access or service lift booking where required.
• Customer should inform us in advance about parking restrictions, loading access, lift access or community rules.
• Paid parking, valet, access cards or permit charges may be added to the customer’s bill if not provided.
• If work is delayed or cancelled due to missing approval, additional rescheduling or waiting charges may apply.

10 Wall and site readiness

Wallpaper and vinyl wrap installation require suitable surfaces. The customer should ensure the area is ready before the team arrives.

• Walls/surfaces should be clean, dry, smooth, stable and free from moisture.
• Furniture, curtains, decor, electronics and fragile items should be moved away from the work area.
• Air conditioning, lighting and electricity should be available during installation.
• New paint or plaster should be fully cured before wallpaper or wrap installation.
• We are not responsible for failure caused by dampness, leakage, weak paint, poor plaster, oil, dust, swelling or uneven surfaces.

11 Delays outside our control

We work hard to meet expected timelines, but some situations are outside our control and may delay delivery or installation.

• Customer rescheduling, late payment or delayed design approval.
• Building access restrictions, security refusal, lift unavailability or permit delays.
• Traffic, weather, road closures or emergency schedule changes.
• Supplier delays, material shortage, printing issues or machine downtime.
• Force majeure events, government restrictions or circumstances beyond reasonable control.

In such cases, we will communicate the next available schedule as soon as practical.

12 Receiving materials, checking & handover

If material is delivered before installation or handed over to the customer, the customer should check the package and inform us quickly if anything appears damaged or incorrect.

• Do not open, cut, install or alter any material if you believe it is incorrect or damaged.
• Report concerns immediately with photos and order/quotation details.
• If a third party installs, cuts or damages our supplied material, we are not responsible for the outcome.
• After installation, the customer or authorised person should inspect the completed work before the team leaves.

13 After installation care

Proper care helps wallpaper and vinyl wrap last longer. Our team may provide basic care guidance after installation.

• Avoid touching, rubbing or cleaning newly installed wallpaper immediately unless advised.
• Do not use harsh chemicals, abrasive pads or excessive water on wallpaper or vinyl wrap.
• Keep surfaces away from continuous leakage, steam, strong heat or sharp impact.
• Report any issue early with clear photos before attempting self-repair.
• Damage caused by misuse, leakage, poor surface condition or third-party work is not considered a delivery or installation fault.